Staffing – Non Accounting Roles

ASSOCIATE - VIRTUAL ASSISTANT

A virtual assistant may typically handle chores including making phone calls, booking trips, managing email accounts, and arranging appointments. Offering graphic design, blog writing, bookkeeping, social media, and marketing services are some of the specialties of virtual assistants.

Key Skills:

Computer literacy and familiarity with various computer programs such as MS Office
Prior Experience of Customer Service
Ability to Multitask, organize, and prioritize work
Assess inbound calls
Email Management
Task Management
Data Entry
Check, calculate and verify data
Calendar management, including confirming appointments, scheduling meetings and more
Client outreach, including thank you notes, phone calls, emails and more
Follow up on unpaid client invoices
Maintain and update a database of client information
Schedule meetings and send reminders
Good Communication

ASSOCIATE - CUSTOMER SUPPORT

Customer Service Associates carry out a range of support duties to provide clients with great service. They frequently have to handle returns and complaints while also attending to client problems. giving thorough justifications for the items or services.

Key Skills:

Computer literacy and familiarity with various computer programs such as MS Office
Prior Experience of Customer Service
Respond promptly and professionally to incoming customer inquiries in chat, by telephone, or by email.
Documenting customer interactions and forwarding information to interested parties.
Explain simply and clearly customer questions and check for customer understanding and acceptance.
Establish and maintain good rapport with customers by using positive language and Anticipating customer needs.
Transcription of Customer Reports - Organize all conversation records.
Ensure that customer experience requirements are met in accordance with standards set Identifying, Escalating Priority Issues and reporting to the high-level management.
Resolve customer queries and achieve customer delight.
Completing call notes and call reports as necessary and updating them in the CRM.
Mail, scan, follow up with clients
Excellent Oral and Written Communication

ASSOCIATE - DATA ENTRY SPECIALIST

The primary responsibilities of the position will be entering new case data into our software and communicating with internal teams and clients, but additional responsibilities could include uploading (e-portal), filing, scheduling, and other general clerical tasks as well as supporting the legal department.

Key Skills:

Computer literacy and familiarity with various computer programs such as MS Office
Understanding basic Invoice and Billing.
Good working knowledge of excel
Preparing and sorting documents for data entry
Entering data into database software and checking to ensure the accuracy of the data that has been inputted
Resolving discrepancies in information and obtaining further information for incomplete documents
Create spreadsheets to track important customer information and deadlines.
Transfer data from hard copy to a digital database.
Update customer information in a database.
Organize existing data in a spreadsheet.
Verify outdated data and make any necessary changes to records.